Terms and Conditions

1. General Information
These General Terms and Conditions apply to transportation services provided by Azienda Elettrica Ticinese (AET) through the Tremorgio cable car (Rodi Fiesso station ↔ Lake Tremorgio station).
AET may subject certain services to additional provisions.

2. Fares
Current fares are published on www.regionetremorgio.ch and displayed at the cable car stations.
Changes in prices or fare categories do not entitle customers to refunds or reductions.

3. Ticket Purchase
Tickets can be purchased online via www.regionetremorgio.ch, www.sob.ch, booking.bellinzonaevalli.ch, or at the ticket offices at Rodi Fiesso station.
Special-rate tickets for groups or other customer categories must be requested in advance by email at info@regionetremorgio.ch.

4. Validity of Transport Tickets
Only tickets sold at the Rodi Fiesso station, purchased online through the listed websites, or cards issued by partner organizations are valid.
Tickets are valid from the date of purchase until the seasonal closure of the facility (no later than October 31 each year). Their validity expires once the outbound or return trip has been scanned at the access gate.

5. Misuse or Counterfeiting
In the event of misuse or counterfeiting of a ticket or voucher, the ticket will be immediately withdrawn and the customer must pay CHF 100 in compensation. Additional sanctions or legal action may also be taken.

6. Replacement or Refund
Except in the case of an unplanned suspension of service lasting more than 6 hours, customers are not entitled to replacement or refund of purchased tickets.

7. Suspension of Operations
Operations are suspended for scheduled maintenance once per month on dates announced on the website and at the stations. If announced at least 12 hours in advance, no refund is due.
AET may suspend operations, wholly or partially and without notice, due to adverse weather conditions, safety requirements, faults, malfunctions, or operational needs related to the Tremorgio hydroelectric facility. Tickets will not be refunded if customers descend on foot during an unplanned suspension lasting less than 6 hours.

8. Accompanied Minors
Children under 12 years of age must travel accompanied by an adult.

9. Wheelchair Transport
Transport of wheelchair users is permitted only with prior notice at least 24 hours in advance by telephone (+41 91 867 10 32) or email (info@regionetremorgio.ch). Access to the Tremorgio area is limited.

10. Transport of Goods and Objects
Goods may be transported provided that passengers are not endangered, the maximum cabin load of 640 kg is respected, and the cabin dimensions are not exceeded.
Flammable or explosive goods may not be transported together with passengers.
Goods occupying seats or requiring seats to be folded are subject to a surcharge.

11. Mountain Bike Transport
Mountain bikes may only be transported with the purchase of a “ticket with MTB” as specified in the fare conditions.

12. Transport of Animals
Dogs and small pets may travel free of charge if held on the owner’s lap and with the consent of the other passengers.
Medium-sized and large dogs may travel free of charge if kept on a leash, seated or lying on the cabin floor, and with the consent of the other passengers.

13. Inspection Provisions
For reduced-fare tickets, customers must present a valid official document or entitlement card (ex: Ticino Ticket, Ticino Pass, AVS card) upon request.
The smartphone or mobile device containing the ticket may be inspected by authorized personnel. Customers must possess a valid ticket before beginning their journey.

14. Revenue Protection and Prevention of Abuse
Customer and subscription data are processed to ensure proper revenue collection, ticket validation, collection procedures, and prevention of abuse, in accordance with applicable legislation.
In cases of abuse or counterfeiting, Swiss transport companies may share relevant personal data with internal departments and other transport companies to prevent further abuse.

15. Liability
To the extent permitted by law, AET declines all liability for damage to property and/or persons.
Claims or compensation requests must be submitted to info@regionetremorgio.ch within 24 hours of the incident. Reports submitted later will not be considered.

Monte Carasso, 1 June 2026

Azienda Elettrica Ticinese
El Stradún 74
6513 Monte Carasso

t. +41 (0)91 822 27 11

e. info@regionetremorgio.ch